NBN Providers ??

[VK3ALB]

My ISP gave me a 12 hour cut over window 2 weeks forward from when I placed my order. To their credit, the cut over happened in that window and the outage was only a couple of hours.

On the subject of speed, I think we are all at the mercy of the service offered by our ISP.  Download speed is the most obvious feature of internet plans and the cost of plans is tied to this nominal speed.

I agree with Ian's sentiments that reliability, service and support are a big part of any plan and judging by comments on whirlpool and telecommunication ombudsman pages all ISPs can (at times) be tarred with the same brush.

I suggest you run some kind of speed test to get a baseline of your service before and after cut over. In my opinion the normal speed tests do not tell the full story. In my case, I need to download large files for work and this activity shows my service in a different light to the popular speed tests.

This site give you the ability to download big files using FTP and HTTP and get a real feel for the performance of your service. The tests I've made against this site confirm what I see when downloading files for work. http://speedtest.ftp.otenet.gr/