03-10-2017, 08:40 AM
Some of you might recall a forum topic a few months ago about NBN providers (NBN Providers? ) and your comments were appreciated but now that NBN is actually available in my area, reality has bitten - hard.
I received a notification that NBN was available as a FTTN service so I duly applied for a connection via my current provider. The modem arrived and I was due for connection on 7th September 2017, 7AM to 11AM. The connection didn't happen but at 11AM, the landline telephone service was disconnected to go to VOIP. ADSL was still running so I knew the phone pair was 'as original'. Funny thing was that the ISP's account status showed "Fibre Installation Completed Your Fibre service is active. Your Fibre Home Phone service is pending activation."
The next day I happened to pass the local fibre node point to see 2 NBN vehicles there so I enquired what was happening about my connection. One truck was a NBN fault tech, the other a contractor supervisor. They told me that the NBN contractor who terminated the node point did a mirror-image termination of the jumpers. That meant that the outgoing tail to the pit connected to unused pins on the modules i.e. no connections worked. They had another contractor coming shortly (Friday PM) to re-jumper the node but it would be yet a different contractor to do the 'work in the pit'. In the meantime, there was a 'hold' on my workorder.
The changeover to NBN still hasn't been done with excuses from the ISP and supposedly from NBN in that they can't confirm the pair to my place so can't proceed. The contractor must only visit this area on Thursdays as an appointment has been in place virtually every week - without success. This week they (supposedly) want to test and confirm the pair from the house to the pit adjacent to the fibre node about 200 metres away...
Still no landline here nearly a month later. I raised an enquiry with NBNCo who basically said "not my concern, contact your ISP'.
Maybe this will be my "lucky week" (ie 5th October 17, a month late) !
I received a notification that NBN was available as a FTTN service so I duly applied for a connection via my current provider. The modem arrived and I was due for connection on 7th September 2017, 7AM to 11AM. The connection didn't happen but at 11AM, the landline telephone service was disconnected to go to VOIP. ADSL was still running so I knew the phone pair was 'as original'. Funny thing was that the ISP's account status showed "Fibre Installation Completed Your Fibre service is active. Your Fibre Home Phone service is pending activation."
The next day I happened to pass the local fibre node point to see 2 NBN vehicles there so I enquired what was happening about my connection. One truck was a NBN fault tech, the other a contractor supervisor. They told me that the NBN contractor who terminated the node point did a mirror-image termination of the jumpers. That meant that the outgoing tail to the pit connected to unused pins on the modules i.e. no connections worked. They had another contractor coming shortly (Friday PM) to re-jumper the node but it would be yet a different contractor to do the 'work in the pit'. In the meantime, there was a 'hold' on my workorder.
The changeover to NBN still hasn't been done with excuses from the ISP and supposedly from NBN in that they can't confirm the pair to my place so can't proceed. The contractor must only visit this area on Thursdays as an appointment has been in place virtually every week - without success. This week they (supposedly) want to test and confirm the pair from the house to the pit adjacent to the fibre node about 200 metres away...
Still no landline here nearly a month later. I raised an enquiry with NBNCo who basically said "not my concern, contact your ISP'.
Maybe this will be my "lucky week" (ie 5th October 17, a month late) !
Doug VK4ADC @ QG62LG51
http://www.vk4adc.com
This Forum is only going to be as interesting as the posts it contains.
If you have a comment or question, post it as it may trigger or answer the query in someone else's mind.
http://www.vk4adc.com
This Forum is only going to be as interesting as the posts it contains.
If you have a comment or question, post it as it may trigger or answer the query in someone else's mind.