AMC processing delays @ Nov 2020

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Incoming email from ACMA 24Nov2020:



24 November 2020

A reminder about respect and basic courtesy

We understand that recently there have been delays in the AMC processing callsign applications, which have been caused by factors out of the AMC’s control.

While this can be frustrating, we have been disappointed to hear reports of rude and disrespectful behaviour from people in the amateur community toward AMC staff.

AMC staff undertake their work with a high level of professionalism and deserve the same respect that we all do for doing our job. It’s never OK to take your frustration out on others.

This behaviour also reflects negatively on the entire amateur community, so if you know anyone demonstrating this behaviour, call it out. Nobody in the workforce should be treated rudely for simply doing their job.

When contacting AMC staff, remember to:

• treat others as you would like to be treated
  
  
• be cooperative and respectful
  
  
• use an appropriate speaking level and tone
  
  
• never use threats, abuse or offensive language.
  
  

If communication is not respectful and courteous, AMC staff have the right to terminate the conversation and record a note of the interaction. Repeated or ongoing disrespectful behaviour will be reported to the ACMA.

We appreciate your understanding and cooperation.