23-09-2021, 10:27 AM
Well a slight glimmer of light at the end of the tunnel.
I contacted NBN Co again, did the usual explain the situation , but this time the lady that took the call seemed a little interested , although not technically able to know anything about it .
She promised to have someone call me back . Surprise ,surprise , someone called me a couple of days later , he said he was my case manager and gave me a reference number . We discussed the problem ,and he asked if I could send him anything to show the problem . I sent him the video clip of the interference starting as soon as I transmitted ,ensuring that I stressed ,it wasn't purely from my large antenna, but could be triggered by a small antenna and very low power , and by a transceiver operated in the street from a motor vehicle , therefore eliminating my property .
He was pleased with what I sent him , and it has been sent to the technical team . Now waiting for them to get back to me . Not much , but a big difference from the total denial I was getting previously . At least with a case number ,I have something to present to the communications ombudsman if I need to !
I contacted NBN Co again, did the usual explain the situation , but this time the lady that took the call seemed a little interested , although not technically able to know anything about it .
She promised to have someone call me back . Surprise ,surprise , someone called me a couple of days later , he said he was my case manager and gave me a reference number . We discussed the problem ,and he asked if I could send him anything to show the problem . I sent him the video clip of the interference starting as soon as I transmitted ,ensuring that I stressed ,it wasn't purely from my large antenna, but could be triggered by a small antenna and very low power , and by a transceiver operated in the street from a motor vehicle , therefore eliminating my property .
He was pleased with what I sent him , and it has been sent to the technical team . Now waiting for them to get back to me . Not much , but a big difference from the total denial I was getting previously . At least with a case number ,I have something to present to the communications ombudsman if I need to !