NBN interference

[VK2VRC]

Any improvement as things have dried out a little?

I received another call from NBN Co. yesterday , after the Covid shutdown here in Sydney. Spoke to a woman this time, who is my Customer Resolution Specialist .After going over what the problems are ,and explaining that I have 2 faults , the broadband vectoring noise ,which is white noise across the HF spectrum ,and the other noise that attaches itself to my signal on 14Mhz ,I reminded her that I had sent a video of both ,and she acknowledged that she had it ,but hadn't viewed it ,as she thought it was just a single image. She said she has now passed this onto the technical department ,and they would come out ,although she couldn't give me a date at this stage, I asked her to let me knows soon as she knew a date ,as I wanted to be here . I want to be able to speak to the Technician ,demonstrate both faults and give immediate feedback ,if it is rectified or not. Luckily signals on HF are improving ,and along with Diversity receive ,I am still able to operate ,although I can't do any weak signal Dx ,which is one of the things I enjoy most. Fingers and toes are crossed that they find something ,and are able to rectify it.

---

Any improvement as things have dried out a little?

That's promising Wayne,
What number did you contact them on?
I will do the same process....

Hilary
VK2AZ

--
Hi Hil

I just rang on 1800 687 626
I think I followed a few prompts, and spoke to a woman ,who although not technical ,was happy to take all details on the problem ,and passed it on to the appropriate person.A big change to when I rang months previously ,and just got fobbed off.DO IT,it is with the time and effort .If everybody sits back and does nothing ,we will eventually lose everything.